Lost or Stolen Cards

VISA Card Overseas

If the loss, theft or misuse occurs OUTSIDE AUSTRALIA you must notify a Financial Institution displaying the VISA logo and you must also then confirm the loss, theft or misuse of the card with us by telephone or priority paid mail as soon as possible

Please contact us prior to travelling to obtain up to date contact information relevant to your destination country. Alternatively for international callers phone the 24hr Emergency Hot Line on +61 2 82999101 (not toll free).

Refer to the VISA Card Conditions of Use document Section 5 for further information on your obligations if your VISA is lost, stolen or misused outside of Australia.

To report the loss of any other access facility, or any other unauthorised transaction, contact us as set out below.

How to contact us

Visit us at any of our branches here

Head Office, South West Slopes Credit Union Ltd
PO Box 84, Young, NSW, 2594
Telephone: 02 6384 1111
Facsimile: 02 6382 1744