Cold Call Scams

Written by Tahlia Johnson

We have been made aware that there are currently cold call scams going around the local area. These may appear to be a local call (e.g. a 6382 number). We would like to remind members to never provide any personal or financial details over the phone. Please contact us on 02 6384 1111 if you have any concerns. For more information on how to safeguard yourself from scams visit www.scamwatch.gov.au

Verified by Visa is now Visa Secure

Written by Tahlia Johnson

Visa have mandated issuer and merchant upgrades from 3D Secure 1.0 (Verified by Visa) to 3D Secure 2.0 (Visa Secure).

This means that the way some online transactions are carried out will be different.

Previously, if a merchant used the Verified by Visa service, they would ask for personal information to verify your identity as an added security authentication before a transaction is completed. Moving forward, Visa Secure will now ask you to authenticate a transaction by an SMS One Time Password. This means a text message with a code will be sent to you and this code will need to be entered into the display screen before the transaction can be completed.

Due to this change, it is imperative that we have current mobile numbers on our system as if we don’t, this will mean transactions are declined.

Not all online merchants use this service however it is becoming more prevalent due to the added security it facilitates for both the merchant and the purchaser.

For more information visit Visa’s website: https://www.visa.com.au/pay-with-visa/security/secure-online-shopping.html

Saturday Closure Notice

Written by Tahlia Johnson

SWSCU wishes to advise that our Young branch will cease Saturday morning openings until further notice. In an effort to support social distancing measures and protect both our members and staff, SWSCU is taking the difficult decision to close Saturday mornings. SWSCU appreciates that our members value the Saturday openings and are making every effort to assist them during the COVID-19 outbreak period.

As a reminder SWSCU is pleased to be able to support our members affected by the crisis with 6 month repayment holidays on their home, investor, personal and commercial loans. Any members with concerns about their accounts can, as always, contact our branches on 02 6384 1111.

All SWSCU branches will be closed over the Easter Holidays and reopen on Tuesday April 14. Enjoy the break and stay safe.

SWSCU Covid-19 Response

Written by Hannah Oliver

South West Slopes Credit Union is here to help any members who are experiencing financial difficulty as a result of the COVID-19 virus, including those impacted by a loss of income with loan payments to meet.
If you are a member and your income or job has been affected by COVID-19 we encourage you to talk to us as you may be eligible for a repayment pause on your loan.
We remain open and continue to provide all services for business across all branch locations as we support our communities through this time.  Members have the option to access 24 hours a day banking through SWSCU’s internet banking or via SWSCU’s App which includes instant payment options.
Should any member wish to setup internet banking or the app, or just simply need some assistance, our branch staff are more than happy to help.
We will of course continue to process all loan applications quickly and efficiently providing certainty for members during this time of uncertainty.

Andrew Jones
CEO
South West Slopes Credit Union