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Direct Entry System (Direct Debits and Credits)

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Why hasn’t my pay gone into my account? My employer has processed the wages. Any standard bank to bank transfers can take up to 24-48 hours to appear in your account. Processing does not occur on the weekend. If there are no issues with the account name or number, the funds will go straight into your account when we receive the funds. If there is an incorrect account name or number used, this can delay the funds going into your account and could even result in the funds being returned.

How can I stop a Direct Debit? 'We will act promptly to cancel a direct debit facility linked to your transaction account if you ask us to do so, and we will give you an estimate of how long cancellation will take. We will not tell you to try to cancel the facility with the biller or other direct debit user first (but we may suggest that you also contact the direct debit user).’ COBCOP

Why do I have a $15 dishonour fee on my account? A dishonour fee will be charged if there are insufficient funds in the account when a direct debit is trying to come out.

 

 

 

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