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How do I download the app?

Search ‘SWSCU’ in either the Apple App Store or the Google Play Store.

How do I set up the app?

You will need to have an Internet Banking login to enable access to the app. You will also need to accept the Terms and Conditions and enter your login and password. Once you have successfully registered you can set a PIN, pattern or use your Touch ID to access your accounts.

How do I reset my PIN or pattern in the app?

If you know your current PIN or pattern and just want to change it, you go to the side menu and select settings, then ‘change login authentication’.

If you cannot remember your current PIN or pattern, select ‘Forgot login details’ on login screen. You will have to know your member login number and password.

Can I reset my internet banking password on the app?

Unfortunately no, you will have to do this on our internet banking site at www.swscu.com.au.

How do I activate my card on the app?

Select cards on the main menu, swipe left until you find the card you need to activate. There will be an ‘activate card’ option below the card. Select this option and follow the prompts.

How do I change my PIN on my card on the app?

Select cards on the main menu, swipe left until you find the card you would like to change the PIN on. Select ‘change pin’ option below the card and follow the prompts.

How do I pay someone new?

Select an account and select ‘Payments’ in the bottom right hand corner. From here select ‘manage payees’ and ‘add new’ in the top right hand corner. Fill in the details of payee and save. This payee will now be in your address book.

 

 

 

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