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SWSCU is excited to be upgrading our OSKO platform. The update will allow us to receive instant payments to our BSB and Account Number (that is the full 9 digit Account Number). The change will take place overnight on Nov 20 and as such our existing OSKO service will be unavailable from midnight to 4am, however the update will mean all our members can enjoy the benefits of instant payments. Please always remember to give your Account Number rather than your Member Number when providing bank details to others as this is the best way to receive money into your account. You can find your Account Number on your statement, online in your internet banking or through the SWSCU app.

Please feel free to contact us on 02 6384 1111 if you would like help finding your Account Number.

 

Please see some answers to frequently asked questions below

 

What is OSKO and PayID?

OSKO is part of the New Payments Platform that allows payments between participating banks instantly. SWSCU was proud to be one of the first banks in Australia to join the new platform back in February 2018. PayID can be a mobile number or email that is linked to your account allowing people to make payments to you without needing your BSB and Account Number. PayID is also more secure and accurate as it allows the payer to verify they are paying the correct person before they complete the payment.

What is being updated?

This update will allow us to receive OSKO payments to our BSB and Account Numbers in addition to PayIDs. This will mean more payments will be instantly received by our members.

My payments are being rejected?

If payments into your account are being rejected by other banks, please check they are using our BSB 802-367 and your Account Number. Remember your Account Number is 9 digits long and is unique to every account. The OSKO or instant payments platform will not allow payments to your Member Number so please ensure you have provided the correct details to people needing to pay into your account.

Should I update regular payers?

If you wish to receive your regular payments like wages or government payments instantly remember to ensure they have your correct banking details, including BSB and Account Number. If payers are still using your Member Number payments into your account may be delayed or even rejected.

When will the change happen?

The new update is being install overnight on Wednesday Nov 20 early hours of Thursday Nov 21. During this time the OSKO will be offline however you can still make regular payments through internet banking and the SWSCU app.

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