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We have been advised of scam calls being made to our external fraud department’s cardholders, which means SWSCU members could be affected. More specifically, scam callers have been identifying themselves as the “Fraud Department”, “Visa Fraud Monitoring team” and “Fraud team in Collins Street Melbourne” in an attempt to coerce a member to provide their personal, card number and transactional information.

Please be aware that our external fraud department will never attempt to confirm the full 16 digit card number on an outbound call to a member. A genuine call from the fraud department will only ever ask to confirm the last 4 digits of the card.

Although the fraud department require limited member information to confirm high risk transactions, the fraud department will always encourage a customer to contact either their relevant customer service team or the phone number printed on the back of the customer’s card, if they are ever unsure or uncomfortable with the legitimacy of the call.

Please contact us on 02 6384 1111 if you believe you have had a call like this or if you have provided your card details over the phone to someone claiming to be from SWSCU.

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